Hello one and all.
To those new to this blog, please allow me to introduce myself first. I am a fly, a humble, little catalyst of the stories of Kalki Evian.
I find that being a fly has offered several advantages - constant observation of human nature and concepts being chief among them. I spent a great deal of time interacting with authors, exploring their creativity, sharing some of my own, and learning to pronounce the letter 's'! Well, learning never ends, and so we move from the fictional to the factual world of consumers, cultures and companies.
So, welcome and buona lettura!
Fly: Hello, Nancy. Glad to have you in the house.
Nancy: Thank you, Fly. I’m glad to be here.
Fly: You are closing in on three decades in the recruiting sphere. How does it feel?
Nancy: The years have gone by so fast! Looking back all those years when I started as Customer Service Representative at TD, I can’t believe I’ll have completed 29 years at the firm this fall. It has been a fabulous time, and it really goes on to show how time simply flies by when you enjoy the culture of the company where you work. I think it is one of the biggest things about TD – a great culture that others can see.
Nancy: In all #Nancyinthehouse sessions, I always advise candidates to be their true, authentic selves. This is also why we have behavioral interviews in which we ask questions about past behaviour and try to draw out an individual's story. I don’t want what they think Nancy wants to hear.
Look at the company and it’s values. It is important that they match with yours. For example, I wear a TD pin, I have a TD chain bracelet; At the firm, we say our very blood is green – TD green.
That is how much having a synonymous culture matters. So don’t be uncomfortable being you!
This is why we always focus on what candidates do for fun. We talk about hobbies and it puts them at ease. They tell little stories about themselves, I tell mine. This exchange makes a big difference. At the end of the day, we are always envisioning how they will be in front of a customer.
Fly: Social media reveals that to a great degree. Yet, many candidates get jitters at the idea of having their social media profiles explored by potential recruiters. How would you redefine this aspect of your role?
Nancy: Social media is important because ultimately, how you engage with it effects your personal brand. I utilize Linkedin mainly to establish that 1st network. Today, we have a version 6 of iPhone, a version 25 of this or that! Back in the day, we used to sit down, play cards and chit-chat. Methods of networking have changed. When I ask my kids to get off the computer and interact with people, they tell me they already are. And I realize they are right. They are doing it all the time, online. They are simply not sitting beside each other.
My boys are 8 and 16 respectively. They belong to generation Z. And I’ve been reviewing studies to understand the generation I’ll be interviewing down the road. You can’t predict how visibility and interactions will change. But one thing that is for certain is that connections will always matter, made online or in person. This is perhaps why I see so many companies that had switched to social media entirely, are now starting to come back to campus. Because they recognize the value of human touch to things. I am thankful that TD never withdrew from its campus engagements.
Fly: I’d call that being visionary. Moving over to you then, Nancy. How has your experience been as a board member of Canadian Association for Career Educators and Employers, or CACEE?
Nancy: CACEE is Canada’s leading organization combining educators, like schools, and employers, like recruiters. The focus is mainly on transitioning students on to the work force. It started way back in the post-WWII era when there was a sudden influx of graduates in Canada, thanks to large number of service people (soldiers et al.) who were now moving back to society. My father was one of them, having pursued Electrical engineering at University of Toronto. CACEE was like a bridge.
Fast forward to 2016. There are conferences, with an emphasis on personal development, and certificates for career educators and campus recruiters, emphasizing the new ways and the old ways of approach in the field. The organization has evolved so much. But that is a continuing process. For example, our magazine, CAREER OPTIONS, goes to career centres, assisting professionals on matters like best practices. However, millennials and successive generations are less interested in magazines. They prefer Apps and CACEE is looking at how we might adapt to this new demand.
Overall, the experience has been good. CACEE has a permanent Executive Director and a board comprising volunteers. One serves as President (Elect), President & Past President in a 3-year cycle of commitment. I served as President before and am currently in the last year of a second term. It’s been a privilege.
Fly: I’m sure the feeling is mutual. Going forward, what one innovation would you like to see in the recruiting landscape over the coming years.
Nancy: Oh I’d love to have a way to connect better with people and to manage those connections. Technology can assist us here. I’d like to see an app where student can share their profile with me with a single tap on a button. And of course, one that allows Nancy to keep track of everybody. Perhaps you can work on something like that.
Fly: Easier said than done for a fly! But I shall try...
Nancy: Oh yes, you’re just a fly on the wall.
Fly: On a little cup of coffee, currently. This is a coffee chat, after all! I’m curious though: while it is difficult to imagine you away from people, what does Nancy Moulday like to do in her spare time?
Nancy: Well, I should thank you for that, Mr. Fly. My husband and 8-year old are out on their hockey practice and for a change, I don’t have to go to the cold rink! I normally like to grab a cup of Timmy’s and cozy up in a blanket with my Lava seat. I travel a lot, so I definitely try to stay at home more. Other than that, I like to head to a spa, get a pedicure and have some me-time. I firmly believe in a healthy mind and body. So I go for a walk now and then, often a couple of blocks around home just before I come home everyday. It gives me time to reflect. Once inside, of course, I take care of my dog, and my roles as a mother and wife.
Fly: Hm… they don’t allow me in spas for some reason. But I’d love to join you on one of those walks.
Nancy: Oh sure. That’d be great. You can just be flying around.
Fly: That’d be excellent! Final trivia for the readers: “When Nancy’s in the house, one must…”
Nancy: Pay attention and ask questions. Honestly, I’m always looking to plant a seed or advice in my audience’s mind. For me, nothing is more rewarding than to have someone tell me they found my advice or something they took out of one of the sessions useful in their own lives.
Fly: And I can vouch that we do. Thank you, Nancy, for your honest take on an industry that influences so many around the world. TD must be privileged to have you. To the readers, look out for #Nancyinthehouse or follow her on Twitter @NancyMoulday_TD.
Nancy: Thank you. It was a pleasure to be here, Mr. Fly.
For more posts and insights on consumers, cultures and companies, check out section Air on Blog of the Fly.
© 2015 Malay Upadhyay